Quality Assurance in the Facility Management for Public Real Estate

In order to reduce the burden of an efficient and effective direct management of the real estate, Public Organizations often delegate the management of their heritage to Private Organizations. A whole control of management activities and the assessment of quality represent the first request expressed by the Public purchaser. The present paper points out methods and tools to control the management procedures of the public building heritage entrusted to Private Organizations. The work establishes parameters that affect the building’s quality and the conditions in which the information examination and exchange among operators is to be carried out.