Facility management of public buildings: a software aimed to control activities performed by the manager organisation - Un software per il controllo di qualità delle attività svolte dagli enti gestori di patrimoni pubblici

Facility management activities requires a computerised management of information collected to plan building maintenance, aimed both to optimise resources available to the Manager Organisation, and to co-ordinate operators, activities and interventions. The informative system is also the main tool used by the purchaser to control the observance of contract agreements and the whole activities performed by the Manager Organisation. The present study purposes a software to manage the whole maintenance process and services allocation, and to guarantee tools to control the management quality. It is provided with a data processing system, that uses daily updated databases and statistic analysis, in order to control management results and to foresee maintenance needs and resources required. The software allows to survey general information about the buildings and detailed data of their technical elements and environmental units. The introduction of environmental system analysis is aimed to allow the services management (cleaning, security, etc.), frequently included in facility management agreements. Building data are related with information on use, users, standard, laws, administrative documents, in order to define who and when must perform each intervention, and who pays for it. All the information to control management are available to the purchaser, but, to preserve the activity of Manager Organisation, data can not be modified. The software includes procedures for improvement and control of efficacy and efficiency of maintenance interventions, on the basis of employed resources, and allows to define a priority order for interventions, in accord with management strategies defined by the purchaser. These procedures forecasts: a) the management of initial knowledge, inspection, diagnosis and intervention phases; b) the singling out of responsibility on the part of the users, operators involved in maintenance activities and purchaser; c) the management of information aimed to define maintenance needs of the whole heritage, and to support the purchaser in investment planning.